Phcharm Privacy Policy – Your information is safe with us

Phcharm (phcharm.ws) is one of Bangladesh's most trusted online Sports Betting platforms. Protecting the information you share with us while using our platform is one of our top priorities.

This Privacy Policy explains what information phcharm collects, how it is used, who it is shared with, and what rights you have to control your data.

By using the phcharm website or mobile application, you are considered to have consented to the collection and use of information as described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services and contact the support team.

Phcharm collects various types of information, which can broadly be divided into two categories – information you provide directly, and information our systems collect automatically.

Phcharm collects information through various methods. We consider it our responsibility to keep you informed about each of them.

• Registration Form: Information you provide during account registration is stored directly in our database.
• KYC Verification Process: Documents submitted for identity verification are stored in encrypted form.
• Payment Processing: Payment-related information is securely stored during deposit and withdrawal processing.
• Automatic Data Collection: Usage data is collected through cookies and tracking technologies while you use the platform.
• Support Contact: If you contact us via live chat or email, the details of that conversation are recorded.
• From Third Parties: Necessary information may be received from payment gateways and identity verification services.

Phcharm uses your data only for specific, legitimate purposes. We never misuse your information without your consent.

• Account Management: Your information is used to create, verify, and secure your account.
• Service Delivery: To ensure uninterrupted access to betting, deposits, withdrawals, and other services.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and licensing requirements.
• Service Improvement: To analyze user experience and further improve the platform.
• Contact: Used to send important updates, promotional offers, and transaction notifications.
• Responsible Betting: To identify problematic betting patterns and provide support where needed.

Phcharm uses industry-leading technology to keep your data secure. Here's an overview of our security measures:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text. A strong hashing algorithm is used at all times.
• Two-Factor Authentication: 2FA is available to add an extra layer of security to your account.
• Firewall & DDoS Protection: Our servers are protected by advanced firewalls and anti-cyberattack systems.
• Regular Backups: Your data is backed up regularly to prevent any loss in the event of a technical issue.
• Access Control: Only authorized personnel may access your data, and only when there is a specific need to do so.

Your data is retained for as long as your account remains active. Even after account closure, certain information may be kept for up to 5 years due to legal obligations.

Phcharm follows strict policies when sharing information with third parties. We never sell your data, and it is only shared in the following circumstances:

• Payment Provider: Necessary information is shared to process transactions via bKash, Nagad, Rocket, or bank transfer.
• Identity Verification Services: Your information may be shared with accredited verification providers to complete the KYC process.
• Legal Authorities: We are legally required to share certain information when compelled by a court order or government directive.
• Technology Partners: Limited data is shared with technology providers that support platform operations, and all such parties are bound by confidentiality agreements.
• Fraud Prevention: Data may be shared with industry-standard fraud detection services to prevent cybercrime and fraudulent activity.

Phcharm uses cookies to enhance your experience. Cookies are small text files stored in your browser.

• Essential Cookies: These cookies are essential for the platform to function properly, covering login sessions, security tokens, and similar features. They cannot be disabled.
• Performance Cookies: Used to monitor platform load speed and identify any page-level issues.
• Functionality Cookies: These cookies remember your preferred language, betting markets, and other settings.
• Analytics Cookies: These cookies help us understand how users interact with the platform. You can disable them if you prefer.

You can manage cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

You have a number of important rights over your personal data. phcharm respects these rights and is here to help you exercise them.

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under specific circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Right to Data Portability: You may request a copy of your information in a machine-readable format.
• Right to Object: You can object to marketing communications or profiling at any time.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days.

Phcharm is strictly an adults-only platform. No one under the age of 18 is permitted to use our services.

• Age is verified at registration, and no account is activated without proof of 18+.
• If we are informed that a minor's data has been collected inadvertently, we will immediately close that account and delete all associated data.
• Phcharm does not conduct any marketing activities targeting children or minors.
• If you become aware that a minor is using our platform, please let us know immediately.

Phcharm reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be revised accordingly.
• A notification will be sent to your registered email address for any significant changes.
• A notification may be shown when changes are detected at the time of platform login.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

We recommend reviewing this page regularly to stay informed about the latest version of our Privacy Policy.

If you have any questions, comments, or requests regarding this Privacy Policy, please don't hesitate to get in touch. Our data protection team is always ready to assist you.